PointClickCare Login: An Essential Guide for Healthcare Professionals

A Guide For Signing in to PointClickCare

PointClickCare is a cloud-based electronic health record (EHR) system designed for the long-term and post-acute care industries. It is a comprehensive solution that enables healthcare providers to streamline their administrative tasks, manage patient data, and improve clinical outcomes.

PointClickCare’s features include electronic medication administration records (eMAR), electronic health records (EHR), care plan management, billing, and business analytics. In this article, we will discuss the PointClickCare login process, including how to sign in, reset your password, and troubleshoot login issues.

Signing in to PointClickCare

To log in to PointClickCare, you must have a valid username and password. Your organization’s administrator can provide you with login credentials. Once you have your login information, follow these steps to sign in:

  1. Open a web browser and navigate to PointClickCare’s website.
  2. Click on the “Login” button in the top-right corner of the screen.
  3. Enter your username and password in the appropriate fields.
  4. Click the “Sign In” button.

If your login information is correct, you will be taken to your PointClickCare dashboard. If you encounter any issues during the login process, see the troubleshooting section below.

How to Reset Your PointClickCare Password

If you forget your PointClickCare password or need to reset it for any reason, follow these steps:

  1. Navigate to the PointClickCare login page.
  2. Click on the “Forgot your password?” link below the log in fields.
  3. Enter your username in the field provided and click the “Submit” button.
  4. Answer the security questions you set up when you first registered for PointClickCare.
  5. If you answer the questions correctly, you will be prompted to create a new password.
  6. Enter your new password twice to confirm it, then click the “Submit” button.

Troubleshooting PointClickCare Login Issues

If you experience any issues during the login process, the following troubleshooting steps may help:

  1. Verify that you are using the correct username and password. If you are unsure, contact your organization’s administrator to confirm your login credentials.
  2. Check your internet connection. Make sure that you have a stable internet connection and that your device is connected to it.
  3. Clear your browser cache and cookies. Sometimes, browser caches and cookies can interfere with the login process. Clearing them may resolve the issue.
  4. Try a different browser. If clearing your cache and cookies does not work, try logging in with a different browser. Some browsers may not be compatible with PointClickCare.
  5. Disable browser extensions. Some browser extensions can interfere with the login process. Try disabling any extensions you have installed, then try logging in again.
  6. Contact PointClickCare Support. If you have tried all the above steps and still cannot log in, contact PointClickCare Support for assistance.

PointClickCare Best Practices

To ensure that you get the most out of PointClickCare, consider implementing these best practices:

  1. Train your staff. Ensure that all staff members who will be using PointClickCare are trained on how to use the system. This will help them use it more efficiently and effectively.
  2. Customize your dashboard. Customize your PointClickCare dashboard to display the information that is most relevant to your organization.
  3. Keep your patient records up to date. Regularly update patient records to ensure that the information is accurate and current.
  4. Use the analytics tools. Take advantage of PointClickCare’s analytics tools to monitor and improve patient outcomes, track staff performance, and identify areas for improvement.
  5. Stay compliant with regulations. Ensure that your organization is following all relevant regulations and guidelines, such as HIPAA and the Centers for Medicare & Medicaid Services (CMS) guidelines.
  6. Regularly review and update your care plans. Review and update care plans regularly to ensure that they reflect each patient’s current health status and needs.
  7. Engage with patients and their families. Use PointClickCare’s communication tools to engage with patients and their families, provide updates on their care, and answer any questions they may have.
  8. Monitor medication administration. Use PointClickCare’s eMAR system to track medication administration and reduce the risk of errors.
  9. Collaborate with other healthcare providers. Use PointClickCare’s interoperability features to collaborate with other healthcare providers and share patient data securely.


PointClickCare is an essential tool for healthcare providers in the long-term and post-acute care industries. Its comprehensive features and user-friendly interface make it easy to manage patient data, streamline administrative tasks, and improve clinical outcomes. In this article, we have discussed the PointClickCare login process, including how to sign in, reset your password, and troubleshoot login issues. We have also provided best practices for using PointClickCare effectively, such as training staff, customizing your dashboard, staying compliant with regulations, and engaging with patients and their families. By following these best practices, healthcare providers can ensure that they are getting the most out of PointClickCare and providing the best possible care to their patients.

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